Return & Refund Policy
Cote Fleurs sells perishable flower arrangements. If you wish to cancel your order, please contact us the soonest. Orders can be cancelled 24 hours before the requested delivery time and a full refund is entitled.
Your purchase is final and nonrefundable. If you are not happy with your flowers please contact us as soon as possible to help rectify the situation. We must be notified within 12 hours of the actual delivery time. Complaints made more than 12 hours after the time of the delivery will be disregarded.
Depending on the circumstances, we will either refund the price of the product or provide other solutions such as replacing the flowers or resending a different product of the same value. As we are working with fresh products it will be to our complete discretion what solution will be suitable and applicable.
Refunds will be done only through the original mode of payment. Please allow for up to 30 days for the refund transfer to be completed.